Why we invested in Unitary
by Ian HogarthThe business process outsourcing (BPO) market is massive, worth around $400 billion today. It’s an area where incumbents aren’t incentivised to be efficient or accurate, and the existing tech isn’t good enough for most companies to adopt without significant levels of human oversight. There’s therefore this huge chunk of the economy where there’s large numbers of manual processes and Unitary has now worked out how to automate them in a way that actually works.
Unitary’s AI agents take only three months to fully automate key processes, are incredibly well-trained and are tailored to each business by Unitary’s expert team. They are seriously speeding up their clients' processes, bringing response times down from days to minutes, leading to notably increased customer satisfaction and saving these businesses thousands of dollars per month.